Privatized Postal Complaints Thread

[GaijinPunch]

Just got back from the post office. My two complaints thus far:

1: The new EMS simulator page has the countries listed in absolutely no particular order. I thought they might be listed by longitude or something like Japan is on many forms. But it seems like that's a negative. Takes ages to sift through all 250 some odd countries.

2: Customer copies of EMS sheets don't store the recipients address. The carbon paper only has the FROM portion. Lame.

Apparently the workers have it the worst though. They have to relearn their job.

[Ewok85]

Yeah, I bet whoever was incharge of paperwork and computer systems decided it was time to just change everything, and now the poor bastards have to suffer with someone else's bad idea :(

[JimmySeal]

1: The new EMS simulator page has the countries listed in absolutely no particular order. I thought they might be listed by longitude or something like Japan is on many forms. But it seems like that's a negative. Takes ages to sift through all 250 some odd countries.

Where is this simulator? Is it on the internet or accessible in post offices?

[GaijinPunch]

Witness it in it's glory:
http://www.post.japanpost.jp/cgi-charge/

[pipokun]

Just e-mailed them that the renewal was horrible and suggested they should bring back the website of osaka international post office.

This was the useful site I used, though the penguins apologise in Japanese now...
http://www.kansai-airport.or.jp/post/
If I remember correctly, the English page was also there.

[JimmySeal]

Witness it in it's glory:
http://www.post.japanpost.jp/cgi-charge/

Well, that's just wacko. And the language selection box does nothing. No matter what you pick, it goes back to 日本語.

[GaijinPunch]

From the main page, it shows you that there are three sections which are Japanese only (one of them is the EMS fee simulator). I'm going to whip up a form where I can list the countries alphabetically, and then send the values via post to their site. Just gotta get around to it.

[pipokun]

差出人： "郵便事業株式会社お客様サービス相 談センター"
件名： Re: 英語話者向けサイトについて

いつもご利用ありがとうございます。
郵便事業株式会社お客様サービス相談センターの**でございます。

お申し出につきましては、ご不便をおかけしてしまい、
誠に申し訳ございません。

お客さまからいただきましたご意見は、今後のサービス向上のため、
当センターより関係部署に申し出を伝えさせていただきます。

貴重なご意見をいただき、ありがとうございました。

これからも、皆様によりよくご利用いただきますよう、
努力してまいりますのでよろしくお願いいたします。

A bit surprised at the quick reply.
But I am afraid that it will take another century just to bring back the site.

[Ewok85]

I'm not surprised, thats a canned (automated, generic) answer. You send an email saying you feel like eating fish for dinner tonight, and you would get the same email as a reply.

Will be a while before we get the same level of quality site back...

[GaijinPunch]

Will be a while before we get the same level of quality site back...

For shame, as this particular feature could be done in about an hour tops.

[pipokun]

http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

It seems they renewed the site with 4 different language versions, though I still think the the penguin was much better.